So, once again I start to pack my stuff to fly back across the country. And what do I see on the evening news last night, but a piece on airlines and how much luggage they really loose. The number suprised me, even though I have been through the experience too many times. 10,000 bags A DAY are misplaced. Not a hundred, 10,000.
According to the report, USAir (my carrier of choice these days) had the highest rate of lost luggage, while Delta lost the most bags with over 570,000 claims filed. There is always some thing to blame for the loss, from budet cuts, backed up flights, tougher inspections, to baggage system issues. Whatever the reason, there is no reason for the lack of caring on the part of the employee's of the airline. Yes I'll agree that it isn't that person's fault that my bag didn't make it, but all I need is a "I'm sorry, let me see what I can do to find out what happened", not a "what color is it?" and a "someone there is in trouble."
Now as I pack, I wonder "Will my bags once again be sent out into the unknown."
(data from the article by Gregg Moss for 9NEWS in Denver, www.9news.com )
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